Terms & Conditions


We are the Original Travel Company Ltd, a limited company incorporated in England offering world-wide tailor-made holidays via our website https://www.originaltravel.com/ (hereinafter, the "Website").

The following Website terms of use (hereinafter, the "Terms of Use") apply exclusively between Original Travel Company and anyone wishing to access the Website and/or to use the functionalities available on the Website (hereinafter, the "User").

Any use of the Website and/or its functionalities implies the full application of these Terms of Use. Please read them carefully.

We may revise and update these Terms of Use at any time, due to legislative developments in particular, without engaging our responsibility. Changes will be effective as soon as they will be published on the Website (unless otherwise specified). The current version will be available to anyone at all times on the Website by clicking on the link located in the footer section.

1. Legal Notice

1.1. The Website is published by Original Travel Company Ltd, a limited company incorporated in England (company number 04437204) whose trading address is at First Floor, 111 Upper Richmond Road, London, SW15 2TL, United Kingdom, and whose registered address is at Miller Rosenfalck, Aylesbury House, 17-18 Aylesbury Street, London, EC1R 0DB, United Kingdom represented by its CEO, Mr Nicholas Newbury. Phone number: +44 (0) 20 7978 7333 - VAT number: GB 799192267.

1.2. The Website is hosted by the company D3R Ltd, a limited company registered in England and Wales with company number 5746888 and VAT Number 903802450 and whose registered address is at Friars House, 52a East Street, Chichester, PO19 1JG.

1.3. Most of the air holidays and flights offered by Original Travel Company are ATOL protected, since we hold an Air Travel Organiser's Licence (ATOL) number 5922 granted by the Civil Aviation Authority (CAA). Original Travel Company is also a member of ABTA (membership number Y5632).

2. Definitions

The Website: means the Original Travel Company's website that can be accessed at www.originaltravel.com

The User: means any Internet user surfing and/or using the functionalities available on the Website.

Service(s): mean all the services provided by Original Travel Company, including travel services and all holiday arrangements associated.

The Customer: means any Internet user who, once he accessed the Website, (i) sign up to the Newsletter, and/or (ii) send a holiday enquiry, and/or (iii) accept a travel suggestion from Original Travel Company.

3. Use of the Website

The Website shall be accessible free of charge in any place to any User with an Internet connection. All costs charged to the User to get an Internet connection and access to the Services remain at his charge. Likewise, Original Travel Company should not be held responsible for any connection issue attributable to any device or telecommunications operator selected by the User (reduced Internet speed or lost connection for example).

From the Website, the User gets access to information and/or Services below:

  • Worldwide itineraries ideas (free access to any Internet user)
  • Detailed information about products and Services provided by Original Travel Company (free access to any Internet user)
  • A specific access to submit an holiday enquiry
  • An access to a personal account that he can create by filling the form and selecting a password here: https://www.originaltravel.com/account/login

4. Guarantee and Liability

Original Travel Company shall make its best efforts to provide a 24/7 access to the Website, except in the event of an act of God or any event beyond the actual control of Original Travel Company and subject any repairs and maintenance work required to ensure the Website runs smoothly.

Indeed, in order to ensure the proper management of the Website, Original Travel Company will be able to, at any time:

  • Interrupt or restrict access to all or any part of the Website, reserve access to the Website or to some sections of the Website,
  • Delete any information that may disrupt the smooth running of the Website or contradict the applicable laws,
  • Suspend the Website to perform updates.

Original Travel Company shall not be held responsible in case of any technical failure, breakdown, operational issue or interruption, preventing access to the Website or any of its functionalities.

The User's devices remain under his own responsibility. The User shall take any appropriate measure to protect his own devices and his private data, including in case of a cyber attack. Original Travel Company shall not be held responsible in that case, the User remains responsible of websites he visits and data he shares.

5. General Obligations of the User

The User agrees to use the Website in strict compliance with these Terms of Use, all applicable laws, rulings and regulations (including ones regarding intellectual property and image rights) and in a way that does not negatively reflect on the goodwill or reputation of Original Travel Company and shall take no actions which would cause Original Travel Company to be in violation of any laws, rulings or regulations applicable to Original Travel Company.

Original Travel Company will be able to engage the User's liability if he fails to comply with these provisions.

The User and/or the Customer should keep secured at all times their personal username and password enabling them to access their private account on the Website and never allow anyone to consult and/or use those username and password.

The User and/or the Customer are responsible of all activity in relation with Services they access or use while they are connected to their account.

The User and/or the Customer must immediately notify Original Travel Company of any unauthorized use of their username and password by sending an email to feedback@originaltravel.com or calling +44 (0) 20 7978 7333.

By using the Services and the Website, the User and the Customer declare and warrant that (a) all the information they gave to Original Travel Company is true and accurate ; (b) they will keep ensuring the accuracy of this information and (c) their use of the Services does not violate any applicable law or regulation.

6. Intellectual Property

All content and material regarding Services such as writings, graphic elements, video and audio clips, logos, photos, icons, pictures … are the exclusive property of Original Travel Company or its licensors. They are protected by applicable copyright laws. Contents and materials on the Website, which is operated, licensed or controlled by Original Travel Company, cannot be copied (except for the User personal use only) neither distributed, republished, downloaded or forwarded in any way without written prior authorisation from Original Travel Company.

Modification or use of the Website content and material for any other purpose shall violate intellectual property rights of Original Travel Company and its licensors.

Original Travel Company and its other brands, as well as their logos, are registered trademarks (hereinafter, the "OTC's Trademarks") and they are the exclusive property of Original Travel Company.

Unauthorised use of OTC's Trademarks, displayed on the Website or on Services materials, is strictly prohibited by law. No part of Services or Terms of Use can be interpreted as granting, implicitly or not, any kind of license or right to use OTC's Trademarks without written prior authorisation from Original Travel Company. Please note that a specific authorisation per use is required.

The use of any OTC's Trademarks as part of a hyperlink either to or from any other website, without written prior authorisation from Original Travel Company, is prohibited.

7. Personal Data and Privacy Policy

The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws. Please read our Privacy Policy for full details https://www.originaltravel.com/privacy-policy.

8. English Law

The present Terms of Use will be governed by English Law and any dispute will be resolved exclusively by the English courts. Our Terms of Use do not affect your statutory rights.

Our Service Offering

Our Concierge services are not available in every country we offer. During the enquiry process your consultant will tell you whether the service is available in the destination(s) you plan to visit.

Our Terms & Conditions are updated from time to time. The terms & conditions which will apply to your holiday are those on our website at the time of booking. There may be additional terms & conditions which apply to our special offers, promotions and discounts from time to time. These will be notified to you at the time of booking should you inform us that you would like to take advantage of them.

A copy of our latest terms & conditions can be viewed on our website www.originaltravel.co.uk where you can print off a copy for your records. By proceeding with any booking, you confirm you have read and agreed to our Terms & Conditions. © Original Travel Ltd 2018 Original Travel®. Original Diving is a trading names of The Original Travel Company Ltd All rights reserved.

Contact Us

If you have any queries regarding our Terms of Use, please contact info@originaltravel.com or call +44 (0) 20 7978 7333.

Date of issue: 23 January 2019