In uncertain times you need even more confidence that things will run like clockwork on your trip, and that we've got your back. As a result, we've looked at every facet of the Original Travel holiday experience and adapted and improved our services accordingly, so you can travel with absolute confidence that the trip will run smoothly; that the actual process of getting there and back will be as pain-free as possible, and, above all, that you can trust the travel company arranging the trip. Thanks to our consultant's destination-specific expertise, our new and improved Flexibility Promise (see below), our unparalleled travel industry intel, our Additional Services, our global team of local Concierges and, of course, our ABTA and ATOL bonding (awarded contingent on our financial strength) we can provide exactly that confidence.
Your Money and Our Flexibility Promise
Even in normal times tailor-made travel is all about flexibility, but over the next few months we want to provide even more assurance. Welcome to our new Flexibility Promise, designed to give you even greater confidence to travel again after lockdown. These terms supersede the relevant parts of our normal Terms & Conditions between the specified dates.
Here's how it works…
For new bookings made between now and June 30th 2021, and for departures from now until December 31st 2022, you have full flexibility to change your trip up to 30 days prior to departure. You can, for any reason, change your destinations to any other, and to any other departure date up until the end of 2022, and there will be no charge. *
For new bookings during this period, while you still need to pay a 20% deposit at the time of booking, your final balance will now not be due until 30 days before travel (this is usually 60 days).
For new bookings where we are unable to fulfil the trip due to new travel restrictions being put in place 28 days or less before departure, we will postpone your trip - again at no charge * - to any departure date until the end of 2022, or offer credit against a future departure, or refund all monies paid. †
* Our ability to do this is subject to the terms and conditions offered by our suppliers. We always aim to negotiate the most favourable terms with our suppliers but where they offer less flexible terms and conditions, we will communicate this clearly at the time of booking:
- If the new booking is of greater value, you will need to pay the difference; and if it is of lesser value, we will refund the difference.
- If you know that you don't want to travel on a booked holiday, but aren't sure where you want to go on the new trip, you can cancel - with no charge - up to 30 days before, and we will hold the funds as credit for a future trip with a departure date on or before 31st December 2022. The new trip must be confirmed before 30th June 2021.
† This refers to restrictions imposed by the UK's Foreign, Commonwealth & Development Office (FCDO - formerly the Foreign & Commonwealth Office), such as advising against all but essential travel to a destination; or restrictions put in place by the destination country that will prevent the fulfilment of the trip. With regards other restrictions such as quarantine measures, or domestic restrictions for travellers from outside the UK, we will not refund monies paid but will, of course, work with clients to postpone their trips, imposing no fees ourselves but with you required to cover any difference in cost for the new trip.